Frequently asked questions
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Ordering
Do your prices include GST?
Yes. Every price on the site includes GST, and the GST amount is shown in your order summary.
What does "Call for price" mean?
A few machines and specialty items are priced on request. Add them to a quote request, or call us on (02) 9727 8357, and we will confirm the price before anything is charged.
Can I search by stock code?
Yes. Type the code into the search box at the top of any page, for example AMS10. Codes match the ones used by the brands we stock.
Some items say "Minimum buy". Why?
Contractor levelling clips and wedges are sold in minimum quantities. The cart starts at the minimum and will not go below it.
Do you do trade or bulk pricing?
Send your list through the trade quote form and we will come back with a price for the goods and the freight together.
Delivery and collection
How much is delivery?
It depends on what is in your order and where it is going. Enter your suburb and postcode at checkout and we show live prices from our carriers, including GST, before you pay.
Why does a 3m trim cost more to send?
Long lengths cannot travel in standard parcel networks, so they go by road freight as a bundle. Adding more lengths to the same order usually adds very little.
Can I collect my order?
Yes. Collection is free from Lansvale or Silverwater NSW. Choose "I will collect" at checkout and wait until we tell you the order is ready.
How do I track my delivery?
Once the courier is booked we email your consignment number, and your order page shows the latest status.
How accurate are the weights and sizes?
Figures from a published spec sheet are shown as they are. Others are worked out from the product measurements or are typical for that kind of tool, and are marked "about". Your freight is priced from these numbers, with a small allowance for packaging.
Payment and returns
How can I pay?
By credit or debit card (Visa and Mastercard) or PayPal.
Can I return something?
Returns need our approval first and a matching invoice number. Goods must be in original condition, and restocking charges may apply. This does not limit your rights under the Australian Consumer Law. See the Returns page for details.
Something arrived damaged or short. What now?
Please tell us within seven days of delivery through the contact form or on (02) 9727 8357, with your order number.